FTP error, file panels gone, at wits end

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hi,
i have been @ weeks , can't fix problem, getting frustrated.

website working fine until installed ie7. told uninstall ie7 , install dw 8.0.2 -- did. uninstalled , reinstalled dw. still can't update in website , file panels missing. can view files going 'my computer', documents , settings.

everytime try update following message. ftp error occurred - access denied, file may not exist or there permission problem.

i have no idea else can do. not computer savvy , cannot understand why working fine 1 day , next messed up.

please help.
karen



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